Send NHS App messages, emails, texts and letters to patients and the public

You can use NHS Notify if you work in or with NHS England to support patient care.

A graphic representation of NHS Notify's message channels: NHS App, email, text message and letter.

Lower your messaging costs

Get competitive rates on messages and pay less with no service or integration fees.

Increase your operating efficiency

Make procuring messages easier by using NHS Notify as a centralised all-in-one provider.

Message your audiences more effectively

Use a range of channels and formats to message people in the ways that work best for them.

How it works

1
Write your messages

Create reusable templates or free-text messages for each message channel:

  • NHS App messages and notifications
  • emails
  • text messages (SMS)
  • letters
A screenshot showing how you write messages using NHS Notify's user interface.

2
Tell us who to message using their NHS number

You only need a person’s NHS number to send them messages.

A screenshot of computer code showing how you provide your recipients.

3
Plan how your messages will be sent

Set up routing plans to decide how your messages will be sent to recipients.

A graphic of a phone, laptop and letter (numbered 1, 2 and 3 in that order) to show that you can send messages with each message channel in a specific order.

4
See how your messages perform

Track how many messages you’ve sent and find out which ones are not being delivered.

A screenshot of NHS Notify showing counts of NHS App messages and text messages that have been sent.

Pricing

There's no monthly charge, no setup fee and no procurement process.

  • NHS App

    unlimited messages
    Free

  • Emails

    unlimited emails
    Free

  • Texts (SMS)

    each text message
    2.27p

  • Letters

    A4, 2 sides, sent 2nd class
    61p

Find out how you can start using NHS Notify

NHS England organisations and services that support direct care can register their interest and get started with NHS Notify.

A graphic of a laptop screen with a draft email open.