Features

Use NHS Notify to send:

• NHS App messages
• emails
• text messages (SMS)
• letters

Send messages to different audiences in bulk and individually

You only need a person’s NHS number to send them messages. Choose who you want to message by providing NHS numbers.

Write your messages

Create reusable templates for the message channels you want to use.

Once you’ve created a template you can:

• add personalisation
• tell recipients who your messages are from

Plan how your messages will be sent

Routing plans allow you to send messages to audiences more effectively and sometimes at lower costs.

You can set up routing plans to:

• use certain templates for specific audiences
• message a recipient with each channel in a specific order
• set up fallbacks for messages that fail
• stop sending messages after a channel is successful

Prevent sending people unnecessary messages

NHS Notify uses the Personal Demographics Service to automatically prevent you from messaging recipients you cannot message.

Reach audiences with additional needs

You can use NHS Notify to:

• send letters in other languages
• send letters in accessible formats

See how your messages perform

Track how many messages you’ve sent and find out which ones are not being delivered.

Automatic sending

To send messages automatically, you’ll need a developer to integrate with the NHS Notify API.

Read our API documentation (opens in a new tab).

Keep your data secure

Learn more about NHS Notify’s security features.

Get support when you need it

NHS Notify is available 24 hours a day, 365 days a year and supported from 8am to 6pm, Monday to Friday excluding bank holidays.