NHS App messages
Send free messages of up to 1,000 characters to patients and members of the public who have the NHS App.
What you need to know
Recipients can receive NHS App messages in their NHS App inbox.
Push notifications are generated when recipients have an unopened message in their NHS App inbox.
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Push notifications
The NHS App will try to send push notifications to your recipient’s device whenever you send them an NHS App message.
Recipients can choose if they want to receive notifications in the NHS App or in their device settings. Depending on their choice, NHS App messages will push a banner notification and badge notification to their device.
Banner notifications
Banner notifications are short messages that appear on the lock screen of a recipient’s device. They show the recipient that there is an unopened message waiting in their NHS App inbox.
When a user selects the banner notification, this opens their message in the NHS App.
To protect recipients, banner notifications pushed by the NHS App do not include any of your message content.
Badge notifications
When a recipient receives a NHS App message, a badge notification will appear on the NHS App icon. Badges let NHS App users know that there’s an unopened message or notification for them in the app.