Message channels

Letters

You can use NHS Notify to print and send letters to patients and members of the public with addresses in the UK. You can do this in bulk and individually.

What you need to know

This page will tell you:

• our letter specification
• what envelopes we use

You might want to understand more about:

• letter pricing
• delivery times for letters
• return addresses
• sending letters to people with access needs
• sending letters to people who speak other languages

Letter specification

To send letters with NHS Notify, your content must meet our letter specification. This is done automatically for you when you create a letter template using NHS Notify.

The page size and layout is A4 portrait (210 x 297mm).

Envelopes

NHS Notify uses C5 size envelopes with an address window. This means the A4 letter is folded in half with the recipient’s address displayed in the address window.